Privacy Policy

This Privacy Policy ("Policy") describes how fubo88 ("fubo88", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who access and use the fubo88 online gaming platform at fubo88.cam.

fubo88 operates as an international online gaming platform primarily serving Malaysian players in cities including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and Bangsar. We recognise that personal data is a sensitive asset and take our obligations as a data controller seriously.

By creating an account, making a deposit, placing a wager, or otherwise using the fubo88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform immediately.

The following terms carry the meanings assigned to them throughout this Policy:

• "Personal Data" means any information that can be used to identify you directly or indirectly, including your name, identification number, contact details, IP address, and payment information.
• "Data Controller" means fubo88, which determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" means a third party that processes personal data on behalf of fubo88 under a data processing agreement, such as payment gateway providers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, correction, and deletion.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a specified purpose.
• "KYC" means Know Your Customer — the identity verification process undertaken to comply with anti-money laundering (AML) and counter-financing of terrorism (CFT) obligations.
• "Cookies" means small data files placed on your device by the fubo88 platform to enable certain functionality and track session behaviour.
• "Third Party" means any entity that is not fubo88 or the Player, including payment processors, analytics providers, and regulatory authorities.

fubo88 collects the following categories of personal data, depending on how you interact with the platform:

fubo88 collects personal data through the following channels:

• Direct collection: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or complete a responsible gambling assessment form.
• Automated collection: Technical data such as IP address, device information, session duration, and click-path data is collected automatically when you access the platform, via server logs and cookie technologies.
• Third-party payment providers: When you transact via Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, Public Bank, Boost, GrabPay, or cryptocurrency networks, your payment provider shares transaction confirmation data with fubo88 to allow us to credit your account.
• Identity verification providers: In certain circumstances, fubo88 may use a third-party KYC service provider to verify identity documents submitted during account verification. Such providers process data under strict contractual obligations.
• Fraud detection systems: fubo88 uses automated risk-scoring systems that analyse gameplay patterns, transaction behaviour, and device fingerprinting to detect potential fraud, money laundering, or bonus abuse.

fubo88 processes personal data for the following specific purposes:

1. Account management: To create, maintain, and administer your fubo88 player account, including verifying your identity, processing deposits and withdrawals, and updating account preferences.
2. Transaction processing: To process and record all financial transactions on your account, including deposits via Touch 'n Go eWallet, DuitNow, FPX, and bank transfers, and to issue withdrawals to verified bank accounts and e-wallets.
3. Legal and regulatory compliance: To comply with our obligations under anti-money laundering (AML), counter-financing of terrorism (CFT), and Know Your Customer (KYC) requirements imposed by our international gaming licence.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and unauthorised account access.
5. Customer support: To respond to enquiries, resolve complaints, and provide live chat assistance 24 hours a day, 7 days a week.
6. Responsible gambling: To monitor gameplay patterns for signs of problem gambling, to facilitate self-exclusion or limit requests, and to provide access to responsible gambling tools and resources.
7. Platform improvement: To analyse aggregated usage data and improve the technical performance, game selection, and user experience of the fubo88 platform.
8. Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have provided consent to receive marketing communications. Players may withdraw consent at any time.

fubo88 processes personal data on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between fubo88 and the Player — specifically, to operate the player account, process transactions, and deliver gaming services.
• Legal obligation: Processing is necessary to comply with our legal and regulatory obligations, including KYC, AML, and CFT requirements under our international gaming licence.
• Legitimate interests: Processing is necessary for fubo88's legitimate interests in preventing fraud, ensuring platform security, and improving service quality, provided such interests do not override the fundamental rights of the Player.
• Consent: Where processing is not covered by the above grounds — for example, the sending of direct marketing communications — fubo88 will request your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

fubo88 does not sell, rent, or otherwise disclose your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of third parties only for the purposes specified in this Policy:

• Payment service providers: Including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX infrastructure operators, Maybank, CIMB, Public Bank, and Hong Leong Bank, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers contracted to verify identity documents, under strict data processing agreements.
• Technology and platform providers: Cloud hosting providers, cybersecurity services, and platform infrastructure providers who process data solely on fubo88's behalf under data processor agreements.
• Game studio providers: Licensed international game studios that power games available on the fubo88 platform may receive session data necessary for game operation. No personally identifying information is shared with game studios beyond what is required for session management.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory directive, fubo88 may be required to disclose player data to competent authorities. fubo88 will notify affected players to the extent permitted by law.
• Fraud prevention organisations: Where fubo88 has reasonable grounds to suspect fraud, money laundering, or criminal activity, player data may be shared with relevant fraud prevention or law enforcement agencies.

As an internationally operated platform, fubo88 may transfer your personal data to countries outside Malaysia in the course of its operations. This may include transfers to the jurisdiction in which our servers are hosted or in which our service providers are based.

Where personal data is transferred internationally, fubo88 takes appropriate measures to ensure that such transfers are made in accordance with applicable data protection standards. These measures include:

• Transferring data only to jurisdictions that maintain equivalent data protection standards;
• Implementing contractual safeguards with international data processors;
• Applying technical security measures (encryption and access controls) to data in transit and at rest.

By using the fubo88 platform, you acknowledge and consent to the international transfer of your personal data for the purposes described in this Policy.

fubo88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention principles apply:

• Active accounts: Personal data relating to active player accounts is retained for the duration of the account relationship and for a period of up to 5 years following account closure, in accordance with our AML and KYC compliance obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal histories, are retained for a minimum of 7 years in accordance with standard financial recordkeeping requirements applicable under our licensing jurisdiction.
• Customer support records: Live chat transcripts and email correspondence are retained for up to 3 years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Marketing data: Where you have consented to receive marketing communications, your contact details are retained until you withdraw consent, after which they are removed from marketing distribution lists within 30 days.
• Technical logs: Server access logs and technical data used for security monitoring are typically retained for up to 12 months.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

fubo88 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that enable the platform to remember your session, preferences, and certain usage behaviours.

The following categories of cookies are used on the fubo88 platform:

• Essential cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in while you navigate the platform. Essential cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect aggregated information about how players use the platform, such as which pages are visited most frequently and where errors occur. This data is used to improve platform performance and is not linked to individual identities.
• Functional cookies: Store your preferences, such as preferred language settings, game categories, and notification preferences, to personalise your experience on subsequent visits.
• Security cookies: Used to detect fraud, bot activity, and suspicious session behaviour. These cookies support our platform security infrastructure.

Subject to applicable data protection law and certain exceptions, you hold the following rights with respect to your personal data processed by fubo88:

• Right of Access: You may request a copy of the personal data fubo88 holds about you, along with information about how that data is being used.
• Right of Correction: You may request that inaccurate or incomplete personal data be corrected or updated. You may update certain account details directly via your Account settings.
• Right of Erasure ("Right to be Forgotten"): You may request deletion of your personal data. Note that this right is subject to legal retention obligations — data required for AML, KYC, or financial recordkeeping purposes cannot be deleted until the applicable retention period expires.
• Right to Restrict Processing: You may request that fubo88 temporarily suspend processing of your personal data in certain circumstances, such as while a data accuracy dispute is under review.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a structured, machine-readable copy of your personal data.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to the withdrawal.
• Right to Object: You may object to processing of your personal data where that processing is based on legitimate interests, including direct marketing activities.

To exercise any of the above rights, please contact fubo88 via live chat (available 24/7 within your account) or by email at [email protected] (plain text — not a clickable link). We will respond to all data subject requests within a reasonable timeframe, and in any event no later than 30 days from receipt of a valid request. We may ask you to verify your identity before processing a data subject request.

fubo88 implements a range of technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fubo88 platform;
• Encrypted storage of sensitive personal data and financial records at rest;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Two-factor authentication (2FA) available to all players and mandatory for platform administrators;
• Regular security audits, penetration testing, and vulnerability assessments of platform infrastructure;
• Automated fraud detection and anomaly monitoring systems operating on a 24/7 basis;
• Secure, geographically distributed server infrastructure with regular backup procedures.

The fubo88 platform is strictly restricted to individuals who are 21 years of age or older. fubo88 does not knowingly collect, store, or process personal data relating to persons under the age of 21.

If fubo88 discovers or is informed that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, initiate an investigation, and permanently delete or anonymise all personal data associated with that account, subject to any legal obligations requiring retention.

Age verification is conducted as part of the KYC process. Players are required to provide valid identity documentation confirming their date of birth. fubo88 reserves the right to request re-verification of age at any time.

fubo88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When a material change is made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players by email or by posting a prominent notice on the platform homepage.

Your continued use of the fubo88 platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the amended Policy, you should discontinue use of the platform and request account closure.

The current version of this Privacy Policy is always available at fubo88.cam/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by fubo88, please contact us through the following channels:

• Live Chat: Available 24/7 via the support widget within your logged-in fubo88 account. This is the fastest way to reach our team for data-related requests.
• Email: [email protected] (plain text — not a clickable link). Data subject requests submitted by email will be acknowledged within 5 business days and resolved within 30 days.

When submitting a privacy-related request or complaint, please include your registered username and a clear description of your request so that our team can assist you promptly. For identity verification purposes, we may ask you to provide a copy of your identity document before actioning a data access or erasure request.